Moyer & Sons Moving & Storage Named 2025 ATA MSC Independent Mover of the Year!How to Vet Movers for Your Clients
As a REALTOR®, you may already have a mover that you’ve referred clients to in the past. However, it’s important to ask: Have you thoroughly vetted that mover?
Here are key questions to ask when vetting a moving company:
- Are they properly licensed?
Ensure the mover meets all state and federal requirements to operate legally. - Do they have adequate insurance?
Verify that the company carries insurance for trucks, employees, and property damage. - Do they offer valuation coverage for household goods?
In most states, movers must explain coverage options, as required by law.
By confirming the answers to these questions, you ensure your clients will have the best possibility of receiving a professionally performed move.
Also, it avoids the unexpected issues during the move.
Resources for Vetting a Mover
Google reviews, state or federal moving associations, and referrals from friends, family, or others who have recently moved are all excellent resources for evaluating movers. While online research can offer useful tips for preparing for a move, a solid referral from a trusted source is the most reliable route to a smooth experience.
Getting the Right Estimate
When seeking an estimate for a move—whether local, long-distance, or international—clients should provide as much information as possible. Let them give the mover details upfront and take notes on the mover’s background, capabilities, and professionalism. Most experts recommend obtaining at least three written estimates.
Before scheduling estimates, clients should create a list of all goods to be packed and moved. During the estimate process, it’s important to take thorough notes on the details provided, both written and verbal. These notes will help clients compare estimates and understand each company’s terms.
Understanding Estimates
For local moves, estimates are typically based on the time required to complete the job. The hourly rate should cover the truck, crew, moving equipment, and insurance. Reputable movers will generally provide estimates that are close in time and cost. Be cautious of unusually low estimates, as they could indicate hidden fees or poor service.
Some movers offer flat-rate or binding estimates, which can be beneficial if both the client and the mover are clear about the exact services being provided. Ensure that the estimate lists all agreed-upon services, as any changes could lead to additional charges.
Storage-Related Service Estimates
If the client’s household goods are to be stored it is important that they set up an appointment to view the mover’s facilities. The items to look for or ask about on your walkthrough are:
- Do they use wooden storage vaults for securing the goods?
- Is every piece of furniture completely padded and carefully stacked?
- Is every piece of upholstered furniture padded, stretch-wrapped, and placed on racks?
- The warehouse should have adequate ventilation, fire, and burglar protection.
- Climate-controlled storage is nice but very expensive. It is usually not needed in the mid-Atlantic states depending on the types of furniture you have.
Resources for Maryland Residents
If your clients are moving within Maryland, they are fortunate to have access to the Maryland Motor Truck Association and the Maryland Movers Conference. This association has been serving Maryland for over 75 years and offers a Certified Movers Group, composed of the state’s top, fully-vetted moving companies. The association is always ready to assist consumers in attaining top-quality moving estimates and services.